Shipping policy

At Footr, we strive to process and deliver every order carefully, transparently, and within the stated time frame. Below you will find information about our delivery areas, processing times, estimated delivery times, shipping costs, tracking, and international shipping.

Footr is operated by ROAS Brands VOF. For questions about an order or delivery, you can contact us via support@footr.nl.

1. Delivery areas

Footr currently delivers to:

• The Netherlands
• Belgium
• United States

An order may only be placed when the specified delivery address is within a delivery area supported by us.

2. Estimated delivery time

The following estimated delivery time currently applies to orders to the Netherlands, Belgium, and the United States:

Total estimated delivery time: 4–11 business days

• Processing time: 0–3 business days
• Transit time: 4–8 business days

The processing time is the period required to check, process, package, and prepare an order for handover to the carrier.

The transit time begins after the order has been handed over to the carrier and refers to the expected time required to deliver the package to the delivery address.

Business days are Monday through Friday, excluding official public holidays.

The stated delivery times are estimates. We do our best to deliver orders within these time frames, but occasional delays may arise due to, for example, carrier congestion, weather conditions, customs inspections, or other circumstances beyond our reasonable control.

Where a significant delay arises of which we are aware, we will provide appropriate information where reasonably possible.

3. Order placement and processing

Our daily order cut-off time is 23:00 CEST.

• Orders placed before 23:00 CEST will be eligible for processing from the next business day.
• Orders placed after 23:00 CEST may be included in the processing process from the following business day.
• Orders placed on weekends or an official public holiday will be processed from the next business day.

The standard processing time remains 0–3 business days in all cases.

4. Shipping costs

Footr currently offers free standard shipping for orders to:

• The Netherlands;
• Belgium;
• the United States.

Footr does not charge any additional standard shipping or handling fees for this shipping method.

If we offer additional or expedited shipping options in the future for which charges apply, these charges will be clearly displayed before you finally place the order.

5. Shipping from Asia

Footr products may be shipped directly from our logistics partners or suppliers in Asia to the customer.

This means that an order is not necessarily shipped from the Netherlands, even if the order is placed through our Dutch webshop.

ROAS Brands VOF, trading through Footr, remains your seller and is responsible for the proper fulfilment of your order. The involvement of an external fulfilment, logistics, or shipping partner does not alter the agreement between you and Footr.

By shipping directly from our fulfilment locations, we can manage our inventory and logistics efficiently. The estimated delivery time is communicated in advance in this shipping policy and, where relevant, during the ordering process.

6. Customs, import duties and taxes

Because certain products are shipped internationally, customs formalities may apply.

The Netherlands and Belgium

The prices and taxes charged by Footr itself are displayed during the ordering process in accordance with the applicable rules. Any costs charged by Footr as the seller will be clearly disclosed before the order is finally placed.

United States

For international shipments to the United States, depending on the order and the applicable US customs regulations, import duties, taxes, customs fees, or other government-imposed charges may apply.

If such costs are not handled by Footr or our carrier and are not expressly shown as included during checkout, they may be charged separately to the recipient by the competent authorities or carrier.

Any applicable import or customs charges are not shipping costs charged by Footr.

We aim to communicate as clearly as possible, before purchase, any costs that can reasonably be known in advance.

7. Tracking your order

Once your order has been shipped and tracking is available, you will receive a shipping confirmation by email containing a tracking link or tracking number.

Please note that after dispatch, it may take some time before the carrier displays the first tracking update.

Depending on the route, an international shipment may be handled by multiple logistics partners or carriers during transport.

8. Multiple packages

In some cases, an order may consist of multiple packages, for example when products are shipped from different fulfilment locations.

When this happens, the packages may be delivered at different times and separate tracking numbers may be provided.

As a result, you will not pay additional standard shipping costs when free shipping applies to your order.

9. Incorrect or incomplete delivery address

Please carefully check your delivery address before placing the order.

Did you discover an error in the address after placing your order? Please contact us as soon as possible via support@footr.nl.

If the order has not yet been processed or shipped, we will try to change the address. Once a package has been shipped, we cannot guarantee that the delivery address can still be changed.

If an order cannot be delivered due to incorrect or incomplete address details provided by the customer, we will contact you if the shipment is returned to us to discuss an appropriate solution.

10. Order not received

Has your order not arrived within the expected delivery time? Please contact us via support@footr.nl.

Before contacting us, please preferably check:

• the most recent tracking information;
• whether someone else at the delivery address accepted the package;
• or whether the carrier left the package in an agreed safe place;
• or whether the package is being held at a collection point.

If you still cannot find the package afterwards, we will investigate the shipment with the carrier.

For a consumer sale, Footr remains responsible for delivery until you, or a third party designated by you who is not the carrier, has actually received the product, subject to statutory exceptions.

If an investigation shows that an order has been lost or was not delivered correctly, we will provide an appropriate solution in accordance with applicable law, such as a replacement or refund.

11. Package marked as delivered but not received

Does the tracking information indicate that your package has been delivered, but you have not received it? Please contact us as soon as possible.

We may ask you to provide additional information so that we can initiate an investigation with the carrier.

A tracking status of “delivered” does not automatically mean that your statutory rights lapse if you have not actually received the package.

12. Damaged package

If you receive a package that is visibly damaged, inspect its contents where possible and contact us if the product is also damaged.

For a prompt assessment, we preferably ask you to include the following:

• your order number;
• a description of the damage;
• photographs of the packaging;
• photographs of the damaged product.

You can send this to support@footr.nl.

A request to report damage as soon as possible is intended to facilitate an investigation by the carrier and does not limit your statutory warranty rights.

13. Delays

Although we aim to deliver within the stated period, international shipments may occasionally be delayed due to circumstances such as:

• carrier volume;
• customs inspections;
• weather conditions;
• public holidays and peak periods;
• local disruptions in the transport network;
• other circumstances beyond our reasonable control.

A delay by a carrier does not mean that Footr is automatically exempt from the obligations imposed on us under applicable consumer protection law.

If an order cannot be delivered within the agreed or legally applicable period, your rights as a consumer under applicable law will apply.

14. Cancelling an order

Would you like to cancel an order before it has been shipped? Please contact us as soon as possible at support@footr.nl.

If the order has not yet been processed or shipped, we will try to cancel it.

If the order has already been shipped, we may no longer be able to intercept it. This does not limit the statutory right of withdrawal you may have in respect of an online consumer purchase.

You can find more information about this in our Returns and Refunds Policy.

15. Returns

Information about returns, the statutory right of withdrawal, return costs, defective products and refunds can be found in our Returns and Refunds Policy.

16. Changes to this shipping policy

We may amend this shipping policy from time to time, for example when our shipping partners, delivery areas, costs or estimated delivery times change.

The most recent version is published on our website and states the date of the latest amendment at the top.

Changes generally apply to future orders and do not retroactively alter the shipping terms agreed for an order that has already been placed.