Privacy policy

This privacy statement describes how Footr, operated by ROAS Brands VOF ("Footr", "we", "us" or "our"), collects, uses, stores and shares personal data when you visit our website footr.nl, place an order, contact us or otherwise use our services.

We attach great importance to protecting your personal data and process it in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

If you have any questions about this privacy statement or the processing of your personal data, you can contact us via support@footr.nl.

1. Who is responsible for your personal data?

The controller responsible for the personal data processed through this webshop is:

ROAS Brands VOF
Trading under the name: Footr
Address: Vakwerkbrug 24, 6846 SG Arnhem, Netherlands
Chamber of Commerce number: 97970743
VAT number: NL868308560B01
Email: support@footr.nl

2. What personal data do we collect?

Depending on how you use our website, we may process the following categories of personal data:

  • Contact details: such as your name, email address, telephone number, billing address and delivery address.
  • Order and transaction data: such as products ordered, order number, order history, returns, refunds and other data necessary to fulfil your order.
  • Payment data: such as the selected payment method, payment status and transaction details. Full payment card details are generally processed directly by our payment service providers and are not stored by us, unless this is technically or legally necessary.
  • Account data: when you create a customer account, such as your login details, account preferences and saved addresses.
  • Communication data: information you provide when you contact our customer service, for example by email or via the contact form.
  • Technical data: such as your IP address, browser type, device type, operating system, network data and other technical identifiers.
  • Usage data: information about how you use our website, such as pages visited, products viewed, click behaviour and interactions with our website.
  • Marketing and cookie data: information about your preferences and interactions with marketing, advertising, cookies and similar technologies, to the extent permitted under applicable law.

3. How do we collect your personal data?

We may collect personal data in various ways:

  • Directly from you, for example when you place an order, create an account, sign up for marketing communications or contact our customer service.
  • Automatically via our website, for example through cookies, log files and similar technologies.
  • Via Shopify, the e-commerce platform on which our online store is hosted.
  • Via service providers, such as payment providers, delivery services, fulfilment partners, analytics providers and customer service systems.
  • Via marketing and advertising partners, where permitted and, where required, after you have given your consent.

4. Why do we process your personal data?

We process your personal data only when there is a valid legal basis for doing so.

Performance of a contract

We process personal data when necessary to fulfil your order and perform our agreement with you. This includes, among other things:

  • processing and confirming orders;
  • processing payments;
  • organising and carrying out shipping and delivery;
  • providing information about your order;
  • processing returns, refunds and any exchanges;
  • providing customer service;
  • managing a customer account when you choose to do so.

Legal obligations

We may process personal data when necessary to comply with legal obligations, for example in the areas of administration, taxation, accounting, consumer law, fraud prevention or requests from competent government authorities.

Legitimate interest

In certain situations, we process personal data based on our legitimate interest, provided that your interests and fundamental rights do not override it. This may include, for example:

  • securing and improving our website;
  • preventing and investigating fraud or misuse;
  • improving our customer service;
  • analysing the general performance of our online store;
  • establishing, exercising or defending legal claims.

Consent

Where required by law, we ask for your consent before processing your personal data. This applies, for example, to certain marketing activities, personalised advertising, and non-essential cookies or similar tracking technologies.

When processing is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Orders and payments

When you place an order, we use your personal data to process the order, facilitate payment, ship products, keep you informed about the order, and handle any returns or refunds.

Payments may be processed by external payment service providers. These parties process certain payment and transaction data in accordance with their own privacy policies and applicable law.

We only request personal data that is reasonably necessary to process the order and fulfil our legal and contractual obligations.

6. Marketing and advertising

Where legally permitted, we may use your personal data to send you information about our products, offers, or services.

Where consent is required, we will send such marketing communications only after you have given your consent.

You can unsubscribe from marketing emails at any time via the unsubscribe link at the bottom of our marketing communications. You can also contact us via support@footr.nl.

Even after you have opted out of marketing communications, we may still send necessary service messages, for example about an order, payment, return, or customer account.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to ensure that the website functions properly, remember preferences, analyse performance and, where permitted, support marketing and advertising.

Some cookies are necessary for the operation of the online store and cannot always be disabled. For non-essential cookies, such as certain analytics, marketing, and advertising cookies, we request your consent in advance where legally required.

Through the cookie settings on our website, you can view your preferences and, where available, adjust them or withdraw your consent.

Disabling certain cookies may affect the operation or functionality of parts of the website.

8. Who do we share personal data with?

We may share personal data with trusted service providers when necessary to operate our online store and services. This may include:

  • Shopify, as a technical e-commerce platform and hosting provider;
  • payment service providers for processing and securing payments;
  • delivery and fulfilment partners for processing, shipping, and delivering orders;
  • IT, hosting, and security service providers that support our systems;
  • customer service providers when we use such services;
  • analytics providers that help us gain insight into the use and functioning of our website;
  • marketing and advertising partners, to the extent permitted by law and, where required, after you have given your consent;
  • professional advisers, such as accountants, legal advisers, or insurers, when necessary;
  • government authorities or regulators when we are legally required to provide data.

We do not provide more personal data than is reasonably necessary for the purpose for which a service provider is engaged.

9. Shopify

Our online store is hosted through Shopify. Shopify provides the technical infrastructure that enables us to offer our products and services through our website.

When you visit our online store or place an order, Shopify may process personal data necessary to provide its services, ensure the security of the platform and, depending on the Shopify features we have enabled and your privacy choices, provide certain additional services.

In some cases, Shopify processes personal data as a processor on our behalf. For certain Shopify services provided on its own account or additional Shopify services, Shopify may also be independently responsible for certain processing activities.

More information about how Shopify processes consumers’ personal data is available through Shopify’s consumer privacy policy.

Shopify also provides a privacy portal through which certain privacy rights relating to data processed by Shopify can be exercised.

10. International transfers of personal data

Some of our service providers, including Shopify and certain technical, logistics, analytics, or marketing partners, may process or store personal data outside the Netherlands or outside the European Economic Area (EEA).

When personal data is transferred to a country outside the EEA for which no adequacy decision by the European Commission applies, we or our service providers implement appropriate safeguards to protect the personal data, for example by using standard contractual clauses approved by the European Commission or other legally recognized mechanisms.

11. How long do we retain personal data?

We do not retain personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is necessary or required by law.

When determining the retention period, we take into account, among other things:

  • the duration of our customer relationship;
  • the need to administer orders, payments, returns and customer service;
  • statutory tax and administrative retention obligations;
  • fraud prevention and security;
  • the possibility of establishing, exercising or defending legal claims.

When personal data is no longer necessary, we delete or anonymise it, unless we are legally required to retain the data for longer.

12. Security of personal data

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

We recommend that you provide confidential information to us only through appropriate and secure communication channels.

13. Your privacy rights

Where the GDPR applies to you, you have various rights regarding your personal data, depending on the circumstances.

  • Right of access: you may ask which personal data we process about you and receive a copy of it.
  • Right to rectification: you may request the correction of inaccurate or incomplete personal data.
  • Right to erasure: in certain circumstances, you may request the deletion of your personal data.
  • Right to restriction: in certain situations, you may request that the processing of your personal data be temporarily restricted.
  • Right to object: under certain conditions, you may object to processing based on a legitimate interest.
  • Right to object to direct marketing: you may object at any time to the use of your personal data for direct marketing purposes.
  • Right to data portability: where the legal requirements are met, you may request to receive or have transferred the personal data you have provided to us in a structured and commonly used format.
  • Right to withdraw consent: where we process data based on your consent, you may withdraw that consent at any time.
  • Right relating to automated decision-making: where applicable, you have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects concerning you.

You can submit a request concerning your privacy rights via support@footr.nl.

To protect your personal data, we may ask you to verify your identity before carrying out a request. We handle requests within the time limits prescribed by applicable law.

Certain rights are not absolute. In specific circumstances, the law may allow or require us to refuse a request in whole or in part. When this occurs, we will explain this to the extent required.

14. Complaints

If you have a complaint about how we process your personal data, we ask you to contact us first via support@footr.nl, so that we have the opportunity to investigate and resolve your complaint.

You also have the right to lodge a complaint with the competent supervisory authority. In the Netherlands, this is the:

Dutch Data Protection Authority
P.O. Box 93374
2509 AJ The Hague
Website: https://autoriteitpersoonsgegevens.nl/

15. Third-party websites

Our website may contain links to websites, services or platforms operated by third parties. We have no control over how these external parties process personal data.

When you visit an external website, we recommend that you read that party's privacy policy. This privacy statement applies exclusively to personal data for which Footr is responsible.

16. Children's data

Our online store and services are not specifically aimed at children. We do not knowingly collect personal data from children where, under applicable law, the consent of a parent or legal representative is required.

If you suspect that a child has provided us with personal data without valid consent, you can contact us via support@footr.nl. We will assess the request and, where necessary, take appropriate measures.

17. Changes to this privacy statement

We may amend this privacy statement from time to time, for example when our practices, services or legal obligations change.

The most recent version is always published on our website. The date on which the privacy statement was last updated is shown at the top of this page.