Contact

Here you will find all the contact options for reaching us.

Customer service

Do you have a question about your order, delivery, return, product, or payment? Please feel free to contact our customer service. We’ll be happy to help you.

To help you as quickly as possible, we ask that you always include your order number with questions about an order.

Contact details

Footr
Operated by: ROAS Brands VOF
Address: Vakwerkbrug 24, 6846 SG Arnhem, the Netherlands
Chamber of Commerce number: 97970743
VAT number: NL868308560B01
Email: support@footr.nl

Customer service

Our customer service is available:

Monday to Friday
09:00–17:00 CEST

We aim to respond to messages as quickly as possible. During busy periods, response times may be slightly longer.

How can we help you?

You can contact us about, among other things:

  • questions about an order;
  • tracking or delivery of your package;
  • returns and refunds;
  • damaged or incorrectly delivered products;
  • questions about products, sizes, or usage;
  • payments;
  • changes to or cancellations of an order;
  • questions about our terms or privacy;
  • other questions about Footr.

Question about an order?

When contacting us, please include:

  • your full name;
  • your order number;
  • the email address you used to place the order;
  • a brief and clear description of your question.

Is the product damaged, incorrect, or defective? If possible, please attach clear photos. This helps us assess your request more quickly.

Returns

Would you like to return a product? First, please review our Return and Refund Policy.

Then contact us at support@footr.nl for the current return instructions.

Shipping and delivery

Footr currently delivers to the Netherlands, Belgium, and the United States.

More information about processing times, delivery times, tracking, and shipping costs can be found in our Shipping Policy.

Privacy

When you contact us, we process the personal data you provide to handle your question or request.

More information about how we process personal data can be found in our Privacy Policy.

Important

Never send sensitive payment details, full credit card details, passwords, or other confidential security information by email.

Footr will never ask you by email to provide your full payment card details or password.

Send us an email

Do you have a question or comment? Fill in the form below—we’d love to hear from you!